Your privacy is a core commitment at roko69. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold over your information.
This Privacy Policy ("Policy") describes how roko69 ("roko69", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who access or use the roko69 website at https://roko69.cam and all associated services. This Policy forms part of and should be read alongside our Terms & Conditions. By registering an account or continuing to use roko69, you acknowledge that you have read and understood this Policy.
roko69 operates as an internationally licensed online betting and casino platform, primarily serving players across Indonesia who prefer to engage with premium global-standard content in English. We are committed to protecting the privacy and personal data of every player who chooses to register and play on our platform.
This Policy applies to all personal data processed in connection with your use of roko69, regardless of how that data is collected — whether directly from you during account registration, automatically via our platform's technical infrastructure, or through necessary third-party service providers who support our operations.
We do not sell, rent, or otherwise trade your personal data to third-party marketers or data brokers. Your data is used only for the purposes described in this Policy, and we maintain strict internal controls over who within the roko69 organization may access it.
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living natural person, directly or indirectly — including name, date of birth, email address, bank account details, and IP address. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, erasure, or any combination thereof. |
| "Data Controller" | roko69 — the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of roko69 under a written data processing agreement, for example a KYC verification provider or payment gateway. |
| "Sensitive Data" | A subset of personal data that warrants heightened protection, including identity document numbers, biometric data, financial account credentials, and health information. |
| "Cookie" | A small text file stored on your device by the roko69 platform for the purposes of session management, preference recall, and analytics. |
| "KYC" | Know Your Customer — the identity verification process roko69 uses to confirm a Player's identity and age before processing withdrawals or fulfilling regulatory obligations. |
roko69 collects personal data in the following categories, depending on your interaction with the platform:
4.1 Directly From You. The majority of the personal data roko69 holds about you is provided directly by you — during account registration, during the KYC verification process, when making a deposit or withdrawal, or when contacting our support team.
4.2 Automatically. When you access the roko69 platform, our servers and analytics infrastructure automatically record technical data about your device and session, including IP address, browser type, and navigation behavior. This data is collected via server logs, cookies, and similar tracking technologies.
4.3 From Third Parties. roko69 may receive personal data about you from the following categories of third parties:
roko69 processes your personal data for the following specific, documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your roko69 account, including authentication, password recovery, and session management. |
| Identity Verification | Confirming that you are who you say you are and that you meet the minimum age requirement of 21 years, as required by our operating license. |
| Payment Processing | Processing deposits and withdrawals via your chosen payment method, reconciling transaction records, and resolving disputes. |
| Regulatory Compliance | Meeting our anti-money-laundering (AML), counter-terrorism-financing (CTF), and know-your-customer (KYC) obligations under applicable international gaming and financial regulations. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, and collusion. |
| Responsible Gaming | Monitoring wagering patterns to identify potential problem gambling behaviors and providing appropriate player-protection interventions. |
| Customer Support | Responding to your inquiries, resolving complaints, and maintaining records of support interactions for quality assurance. |
| Platform Improvement | Analyzing aggregated usage data to improve platform performance, game selection, and the overall user experience. |
| Marketing (with consent) | Sending promotional emails, bonus notifications, and personalized offers where you have explicitly opted in to receive such communications. You may withdraw consent at any time. |
roko69 processes your personal data on one or more of the following legal bases:
7.1 Service Providers (Data Processors). roko69 shares personal data with a limited set of trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:
All service providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to roko69, and from retaining data beyond the period required for that service.
7.2 Game Software Providers. When you play games from third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — those studios receive limited technical data (session token, wager amounts, game outcome) necessary to operate the game and calculate results. No unnecessary personal data is shared with game studios.
7.3 Regulatory and Law Enforcement Authorities. roko69 may disclose your personal data to governmental authorities, regulators, financial intelligence units, or law enforcement agencies when required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made without advance notice to you where legally required.
7.4 No Sale of Data. roko69 does not sell, rent, auction, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing platforms. This prohibition is absolute and is not subject to any business justification.
8.1 Cross-Border Processing. roko69 operates as an international platform. Your personal data may be transferred to and processed in countries other than Indonesia, including the jurisdiction in which roko69 is incorporated and the locations of our cloud infrastructure and service providers.
8.2 Transfer Safeguards. Where personal data is transferred internationally, roko69 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required in the originating jurisdiction. Safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions that offer an adequate level of data protection as recognized by applicable international standards.
8.3 Indonesia-Based Processing. To the extent practicable, roko69 maintains Indonesian player data — including financial transaction records and KYC documents — on servers hosted in data centers with physical and logical access controls consistent with international information security standards.
9.1 Retention Principle. roko69 retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law or regulatory obligation — whichever is longer.
9.2 Active Account Data. While your account remains active, roko69 retains all account registration data, KYC documentation, transaction history, and wagering records in full.
9.3 Post-Account-Closure Retention. Following account closure — whether at your request or initiated by roko69 — personal data is retained for a minimum of five (5) years for the purposes of AML compliance, fraud investigation, and dispute resolution. KYC documentation may be retained for up to seven (7) years where required by applicable gaming or financial regulations.
9.4 Marketing Data. If you have previously opted in to marketing communications and subsequently withdraw consent or close your account, your email address and marketing preferences will be removed from active mailing lists within thirty (30) days of the request being processed.
9.5 Technical Logs. Server access logs and fraud-detection logs are retained for a maximum of twenty-four (24) months, after which they are anonymized or securely deleted.
roko69 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction:
11.1 What Are Cookies. Cookies are small text files placed on your device by the roko69 platform. They allow the platform to remember your session state, preferences, and certain usage patterns.
11.2 Types of Cookies Used.
| Cookie Type | Duration | Purpose |
|---|---|---|
| Strictly Necessary | Session | Required for the platform to function — includes session tokens, CSRF protection, and authentication state. Cannot be disabled. |
| Functional | Up to 12 months | Remembers your language preference, display settings, and previously selected payment method to improve your experience on return visits. |
| Analytics | Up to 24 months | Aggregated, anonymized data on how players navigate the platform, which features are used most, and where technical errors occur. Used exclusively for platform improvement. |
| Fraud Prevention | Up to 12 months | Device fingerprinting and session anomaly detection to identify and block fraudulent account activity. |
11.3 Managing Cookies. You may control non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will prevent the roko69 platform from functioning correctly and you will not be able to maintain an active session. Detailed browser cookie settings instructions are available through the help documentation of your chosen browser (Chrome, Firefox, Safari, Edge).
Subject to applicable law and any overriding compliance obligations, you hold the following rights with respect to your personal data held by roko69. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request":
Request a copy of all personal data roko69 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you in our systems.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that processing of your data be suspended while a dispute about its accuracy or the basis for processing is resolved.
Receive a structured, machine-readable copy of personal data you have provided to roko69, where technically feasible.
Object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Request human review of any significant automated decision made about you — for example, an automated account suspension — and challenge its basis.
roko69 will respond to all verified privacy rights requests within thirty (30) calendar days. Where a request is complex or high in volume, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day window.
13.1 Age Restriction. The roko69 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. Gambling services are wholly inappropriate for minors, and roko69 takes its obligations in this respect with the highest seriousness.
13.2 Underage Registration. If roko69 discovers or has reasonable grounds to believe that a registered account is held by an individual under 21 years of age, the account will be immediately suspended, all pending withdrawals withheld pending investigation, and the matter escalated to our compliance team. Personal data collected from a minor will be securely deleted to the extent required by applicable law.
14.1 Right to Update. roko69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. The most current version of this Policy is always available at https://roko69.cam/privacy-policy.
14.2 Notification of Material Changes. Where a proposed change materially affects how we collect or use your personal data, roko69 will notify you via the email address registered to your account at least fourteen (14) days before the change takes effect, where practicable. For non-material changes — such as editorial corrections or updated contact details — the revised Policy will be published without prior notice.
14.3 Continued Use. Your continued use of the roko69 platform after the effective date of any revised Policy constitutes your acknowledgment of the updated terms. If you disagree with any revision, you should cease using the platform and may request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by roko69, please contact our dedicated privacy team through the following channel:
Our support team operates 24 hours a day, 7 days a week, with Indonesian-speaking agents available at all times. For urgent security concerns — such as suspected unauthorized access to your account — please mark your message as "URGENT — SECURITY" for immediate escalation.
Beyond the legal framework, here is a plain summary of the six privacy commitments that every roko69 player can rely on — built into the platform by design, not just by policy.
All data in transit between your device and roko69 is protected by 256-bit SSL/TLS encryption. All sensitive data at rest — including KYC documents and financial account references — is encrypted using AES-256 at the storage layer.
roko69 has never sold, rented, or transferred player personal data to a third-party advertiser or data broker — and this will never change. Your data is used solely to operate your account and meet our compliance obligations.
We collect only the data that is strictly necessary for the stated purpose. If a task can be completed with less information, we use less information. Excess data collection is reviewed and eliminated through regular internal audits.
Your rights to access, correct, delete, restrict, and port your personal data are real and actionable — not theoretical. We respond to all verified privacy rights requests within thirty days, with no fee charged for reasonable requests.
Every third-party service provider who handles roko69 player data is subject to a security and privacy assessment before onboarding, and is contractually bound by data processing agreements with strict obligations and audit rights.
In the event of a personal data breach affecting your account, roko69 is committed to notifying you without undue delay, describing what happened, what data was affected, and what steps we have taken to contain and remediate the incident.
Review our full Terms & Conditions, check the FAQ for common answers, or contact our support team directly. We are committed to being transparent about every aspect of how roko69 handles your information.